Terms of Service

1. The agreement

AirBubble is a desktop assistant for macOS and Windows. It reads what is on your screen when you ask it to, answers out loud, and draws the answer over the live pixels. The app runs on your computer, and the answers come from our servers and the services listed on our subprocessors page.

These terms are an agreement between you and StackAdroit LLP (“we”, “us”). StackAdroit LLP is a limited liability partnership registered in India. Its LLP identification number (LLPIN) is ABC-0736. Its registered office is at 227, Sector D, CAT-Rau Road, Rangwasa, Treasure Fantasy, Indore, Madhya Pradesh 453331, India.

You accept these terms by installing the app, creating an account, or using the service. If you are accepting on behalf of an organisation, you are confirming that you can bind it.

Two other documents form part of this agreement: the acceptable use policy and the privacy policy. Where they conflict with this page, the more specific document wins on the point it covers.

2. Your licence to use the app

We give you a personal, non-exclusive, non-transferable licence to install and run AirBubble on computers you own or control, for as long as your account is in good standing. The app is licensed, not sold.

You may not:

• resell, rent, sublicense or host the app as a service for other people, unless we agree in writing;
• reverse engineer, decompile or disassemble it, except where that is a right you have by law that a contract cannot remove;
• remove or obscure the licence notices, copyright headers or attribution in the app;
• use our servers from anything other than the AirBubble app, or route another product's traffic through them.

The app is for Macs running macOS 15 or later and for PCs running Windows 11, version 23H2 or later.

3. Eligibility and your account

You need to be 18 or older, and old enough to enter a contract where you live.

You need an account to use AirBubble, on every plan. Downloading the app does not need one.

Keep your account credentials to yourself. You are responsible for what happens under your account, including anything the agent does on a task you ask for. Tell us promptly if you think someone else has your credentials.

One account is for one person. There are no team plans. Each person has their own account.

4. Subscription and billing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We provide the app and technical support for it under these terms.

Paddle’s buyer terms and its refund policy apply to your purchase. These terms govern your use of AirBubble.

Paid plans are optional. If you buy one, these points apply.

• Plans. AirBubble has a Free plan and two paid plans, Pro and Max, each billed monthly or yearly. Live help while the Notetaker listens and email support are on Pro and Max, with priority support on Max. The plans also differ in how many credits they include each month, as the pricing page shows. Everything else is on every plan. Credits renew every month, on a yearly plan too, and do not roll over. Each plan also has a daily limit, as the acceptable use policy explains. The plans are shown in the app and on our pricing page.
• Tax. Paddle adds tax where it applies and shows it before you pay.
• Renewal. A plan renews automatically, monthly or yearly, until you cancel.
• Cancelling. You can cancel at any time, from the app or through Paddle. Cancelling takes effect at the end of the period you have paid for.
• Changing plan. A move up, to a higher plan or from monthly to yearly billing on the same plan, starts at once. If it keeps your billing monthly, or yearly, Paddle charges only for what is left of the period, and your credits for the current month rise by the share of the month that is left. If it changes your billing between monthly and yearly, a new period starts at once. Paddle charges that period in full, less the unused part of what you had paid, and you get the new plan’s credits in full. A move to a lower plan that keeps your billing monthly, or yearly, starts when the current period ends. Any other move down, such as from yearly to monthly billing on the same plan, cannot be made during a period. Cancel, and choose the new plan once your period ends.
• Failed payment. If a payment fails, you keep your plan for 7 days while Paddle tries again. After that your account has Free’s credits until the payment goes through. Your account and everything on your computer stay as they are.
• One plan per account. An account can hold one paid plan. If a second subscription is started for the same account, we cancel it and have Paddle refund it.
• No trials. There are no free trials of paid plans. The Free plan is the way to try AirBubble.
• Price changes. We give notice before a renewal price changes, and a change never applies to a period you have already paid for.
• Refunds. You can ask for a full refund within 14 days of any payment, your first one or a renewal, for any reason. Our refund policy says how. It does not limit any consumer rights you have under your local law.
• Chargebacks. If a payment is disputed with your bank, we suspend the account and sign it out everywhere until the dispute is resolved.

5. Acceptable use

The rules for what you may point AirBubble at, and what you may ask it to do, live in the acceptable use policy. It is part of this agreement, and breaking it is a breach of these terms.

In short: do not use the app to break the law, to attack or deceive other people, to work around another service's access controls, or to process material you have no right to. Do not hold the chord over someone else's private information without their agreement. The screen you show him is your responsibility.

6. What the app sends, and when

This is described in full in the privacy policy. The part that matters for these terms is the shape of it:

• Screenshots. When you hold the talk keys (fn control on a Mac, Ctrl Win on Windows), the app takes one screenshot of each display and marks the one your pointer is on. When you circle something with the select keys (fn shift on a Mac, Shift Win on Windows) or, on a Mac, Command + Option + A, it takes them once you have marked it, with a close-up of the part you marked. During a walkthrough or agent task you start, it takes them as it goes, until the task ends. Screenshots go to our servers so a model can read them, and we do not keep them. The privacy policy lists every other time the app reads your screen.
• Speech. What you say while holding the talk or dictation keys (fn control or fn option on a Mac, Ctrl Win or Alt Win on Windows), or, on a Mac, while dictation you started with Command + Option + D is on, is sent to a transcription service to be turned into text. The microphone opens while the keys are down and closes when you let go, or, on a Mac, when you press Command + Option + D again. A voice conversation or a Notetaker recording you started listens until it ends.
• Text. Your question, the transcript and the reply pass through our servers, which store none of it. We do not sell any of it, and we do not use your content to train a model.
• Notes. Notetaker sessions are stored on your computer, and no audio is kept. One tap deletes a session in the app, and it is gone.

The overlay is an ordinary window. There is no capture-hiding and no process-hiding in AirBubble, so it appears in screen-shares and recordings like any other app.

Recording other people

You are responsible for getting the consent of everyone in a conversation you record or transcribe with AirBubble, wherever the law requires it. In many places, including several US states, everyone taking part must agree before a conversation is recorded or transcribed, and a call can fall under the law of the place where any one of them is. Unless you know the law of every place involved allows less, treat every conversation as needing everyone's agreement.

Tell the people taking part before you take notes. Each time a recording starts, the app reminds you to tell them and offers a notice you can paste into the meeting chat; both are on unless you turn them off in Settings. It shows that it is recording until it stops. The app does not ask anyone for consent on your behalf. Do not record anyone who has said no, stop if someone objects, and never use AirBubble to record a conversation in secret.

People in your conversations who do not use AirBubble can read what it means for them in our notice for people in a recorded conversation.

7. The agent, and who is responsible

AirBubble can click and type in other apps on your computer, so it can do a task for you rather than only describe it. The agent acts in another app only on a task you ask for, spoken or typed. Working directly on your screen is on unless you turn it off. Steps that can be undone, such as opening an app or a site, searching or typing into a field, it takes without asking again. Before a step it recognises as sending, posting, submitting, deleting, accepting or installing something, it asks you once. It can tell by the button's name, by the key, or by what it has just written there; where a button has no name it can read (an icon, an app that shows it nothing), it asks only if it takes the step for one itself. It never enters a password, a one-time code or a card number. It stops before paying on a page it recognises as taking money, by the page's address or title, a card field in view or a payment window the system shows; in a browser whose pages it cannot read, only the address and title tell it. Those steps come back to you. Saying stop, pressing Stop or moving your mouse stops a task, and so does switching Let Bubble act off.

You remain responsible for what the agent does on a task you ask for. It acts on your computer, under your account, with your permissions, on the apps and files you have open. Asking for a task, and saying yes when it asks before a step, is you doing the thing, with the clicks made by software. Treat it the way you would treat handing your keyboard to someone: watch it, and stop it when it is going wrong.

Do not ask the agent for a task that touches money, credentials, personal data belonging to other people, a production system, or anything you cannot undo. We do not ask you to rely on the agent for any of that, and we will not cover the consequences if you do.

8. Model output is not advice

What AirBubble says and draws is generated by a model from what it saw of your screen and what you said. It can be wrong, out of date, or confidently mistaken about a control that has moved. Check it before you act on it.

Nothing the app produces is legal, medical, financial, tax or other professional advice, and no relationship of that kind is created by using it. Where a mistake would cost you something you cannot get back, ask a person who is qualified and accountable.

9. Your content

Your screen, your voice, your questions, your notes and your files stay yours. We claim no ownership of them.

You give us the narrow licence we need to run the service you asked for: to transmit, process and briefly hold that content so a model can answer, so a transcript can be produced, and so your notes are there when you come back. That licence exists to operate the product and ends when the content is deleted. It does not extend to training models on your content, to advertising, or to sharing your content with anyone outside the vendors named on the subprocessors page.

You keep whatever rights you have in the answers the app produces for you, as far as those rights can be held at all. Similar questions produce similar answers for other people, so we cannot promise an answer is unique to you.

10. Our intellectual property

The app, the service behind it, this site, the Bubble character, the AirBubble name and the marks that go with them are ours. These terms give you a licence to use the product, and nothing else. Feedback you send us we may use freely, without owing you anything for it. We will not identify you as its source without asking.

11. Availability and changes to the app

AirBubble depends on our servers, and on model vendors we do not control. We will try to keep it running and to give notice before planned downtime, but we do not promise a level of availability.

We change the app as it develops: features arrive, and occasionally one is removed or replaced. If we remove something you are paying for and there is no reasonable replacement, tell us and we will sort out a fair outcome, including a refund of the unused part of your period.

12. Warranty disclaimer

The service is provided as it is. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that a model's answer will be correct, or that the agent will do what you expected it to do.

Some places do not allow parts of this to be excluded. Where that is true for you, this clause applies only as far as your law allows, and your statutory rights are untouched.

13. Limitation of liability

To the fullest extent the law allows, neither side is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost goodwill or lost or corrupted data, however it arises.

Our total liability to you for all claims arising out of these terms or the service is limited to the greater of what you paid for AirBubble in the 12 months before the event that gave rise to the claim, and US$100.

Nothing in these terms limits liability that cannot be limited by law. That includes liability for death or personal injury caused by negligence, and for fraud.

14. Termination

You can stop at any time: cancel your subscription and delete the app. We will delete your account data on request, as described in the privacy policy.

We can suspend or close an account that breaks these terms or the acceptable use policy, that is being used to harm someone, or that we are required to act on by law. Unless the law stops us, we will tell you why and give you a chance to put it right where the breach can be put right. If we close a paid account for a reason that is not your breach, we refund the unused part of your period.

The clauses that are meant to outlive the agreement do: your content, our intellectual property, the disclaimer, the liability cap, and governing law.

15. Governing law

These terms are governed by the laws of India. The courts at Indore, Madhya Pradesh, hear any dispute arising out of them.

If you are a consumer, you keep the protections and the local courts that your own law gives you. A choice of law in a contract does not take those away.

16. Changes to these terms

We will update this page as the product changes. If a change touches how billing works, what we process, or what you are responsible for, we post the new terms here at least 30 days before they take effect and change the date at the top. We keep every earlier version and will send you any of them on request. Carrying on using the service after that date is how you accept the new version; if you would rather not, cancel and we will refund the unused part of your period.

17. Contact

Questions about these terms go to hello@airbubble.io, or through support. If something here is unclear or reads as though it is hiding something, say so.

By post: StackAdroit LLP, 227, Sector D, CAT-Rau Road, Rangwasa, Treasure Fantasy, Indore, Madhya Pradesh 453331, India.