Terms of service

1. The agreement

AirBubble is a desktop assistant for macOS. It reads what is on your screen when you ask it to, answers out loud, and draws the answer over the live pixels. The app runs on your Mac; the models that produce the answer run on our hosted gateway and with the vendors listed on our subprocessors page.

These terms are an agreement between you and AirBubble (“we”, “us”). You accept them by installing the app, creating an account, or using the service. If you are accepting on behalf of an organisation, you are confirming that you can bind it.

Two other documents form part of this agreement: the acceptable use policy and the privacy policy. Where they conflict with this page, the more specific document wins on the point it covers.

2. Your licence to use the app

We give you a personal, non-exclusive, non-transferable licence to install and run AirBubble on Macs you own or control, for as long as your account is in good standing. The app is licensed, not sold.

You may not:

• resell, rent, sublicense or host the app as a service for other people, unless we agree in writing;
• reverse engineer, decompile or disassemble it, except where that is a right you have by law that a contract cannot remove;
• remove or obscure the licence notices, copyright headers or attribution in the app;
• use our gateway from anything other than the AirBubble app, or route another product's traffic through it.

The app is for the Mac, on Apple silicon or Intel. There is no Windows or Linux build, and we are not promising one.

3. Eligibility and your account

You need to be old enough to enter a contract where you live, and at least 16. If you are under 18, you need a parent or guardian to agree to these terms with you.

Keep your account credentials to yourself. You are responsible for what happens under your account, including anything the agent does in a run you consented to. Tell us promptly if you think someone else has your credentials.

One account is for one person. A team plan may cover several people, but each of them signs in as themselves.

4. Subscription and billing

Nothing is for sale yet. The plans shown on our plans we have sketched are placeholders, no price has been set, and no payment can be taken today. The clause below describes the shape we intend, not a commitment to a figure.

• Plans and periods. Paid plans will be sold as a recurring subscription, billed in advance for the period you choose, and will renew automatically until you cancel.
• Cancelling. You will be able to cancel at any time from your account. Cancelling stops the next renewal; it does not cut the period you have already paid for short.
• Price changes. We will give notice before a renewal price changes, and the change will not apply to a period you have already paid for.
• Refunds. Refunds will follow our refund policy, on top of any statutory cancellation right you have where you live.
• Failed payment. If a payment fails we may pause the paid features until it clears. Your account and your local data stay where they are.

Prices will be quoted exclusive of tax unless we say otherwise, and you are responsible for any tax that applies to you.

5. Acceptable use

The rules for what you may point AirBubble at, and what you may ask it to do, live in the acceptable use policy. It is part of this agreement, and breaking it is a breach of these terms.

In short: do not use the app to break the law, to attack or deceive other people, to work around another service's access controls, or to process material you have no right to. Do not hold the chord over someone else's private information without their agreement. The screen you show him is your responsibility.

6. What the app sends, and when

This is described in full in the privacy policy. The part that matters for these terms is the shape of it:

• Screen frames. The app captures a frame of the display your cursor is on at the moment you release the chord. Not before, not after, and never on a timer. That frame goes to our gateway so a model can read it. We do not keep raw screen images after the turn that used them.
• Speech. What you say while holding fn ⌃ or fn ⌥ is sent to a transcription vendor to be turned into text. The microphone opens while the keys are down and closes when you let go.
• Text. Your question, the transcript and what the model replies pass through our gateway, which brokers the call to the model vendor. We do not sell any of it, and we do not use your content to train a model.
• Notes. Notetaker sessions are stored so you can read them later. Deleting a session in the app deletes it.

The overlay is an ordinary window. There is no capture-hiding and no process-hiding in AirBubble, so it appears in screen-shares and recordings like any other app. Recording a conversation may need everyone's consent where you are; that is your call to make, not ours.

7. The agent, and who is responsible

AirBubble can move the pointer, click, and type in other apps on your Mac, so it can walk you through something rather than only describe it. That capability sits behind four separate consent gates, and all four have to pass before a single action is taken: the request has to come from a trusted frame, Agent Mode has to be on, you have to confirm that specific run, and an environment switch has to be armed. Switching Agent Mode off stops a run that is already in flight.

You remain responsible for what the agent does in a run you consented to. It acts on your Mac, under your account, with your permissions, on the apps and files you have open. Consenting to a run is you doing the thing, with the pointer moved by software. Treat it the way you would treat handing your keyboard to someone: watch it, and stop it when it is going wrong.

Do not consent to a run that touches money, credentials, personal data belonging to other people, a production system, or anything you cannot undo. We do not ask you to rely on the agent for any of that, and we will not cover the consequences if you do.

8. Model output is not advice

What AirBubble says and draws is generated by a model from one frame of your screen and what you said. It can be wrong, out of date, or confidently mistaken about a control that has moved. Check it before you act on it.

Nothing the app produces is legal, medical, financial, tax or other professional advice, and no relationship of that kind is created by using it. Where a mistake would cost you something you cannot get back, ask a person who is qualified and accountable.

9. Your content

Your screen, your voice, your questions, your notes and your files stay yours. We claim no ownership of them.

You give us the narrow licence we need to run the service you asked for: to transmit, process and briefly hold that content so a model can answer, so a transcript can be produced, and so your notes are there when you come back. That licence exists to operate the product and ends when the content is deleted. It does not extend to training models on your content, to advertising, or to sharing your content with anyone outside the vendors named on the subprocessors page.

You keep whatever rights you have in the answers the app produces for you, as far as those rights can be held at all. Similar questions produce similar answers for other people, so we cannot promise an answer is unique to you.

10. Our intellectual property

The app, the gateway, this site, the Bubble character, the AirBubble name and the marks that go with them are ours. These terms give you a licence to use the product, and nothing else. Feedback you send us we may use freely, without owing you anything for it. We will not identify you as its source without asking.

11. Availability and changes to the app

AirBubble depends on a hosted gateway and on model vendors we do not control. We will try to keep it running and to give notice before planned downtime, but we are not promising a level of availability in this draft.

We change the app as it develops: features arrive, and occasionally one is removed or replaced. If we remove something you are paying for and there is no reasonable replacement, tell us and we will sort out a fair outcome, including a refund of the unused part of your period.

12. Warranty disclaimer

The service is provided as it is. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that a model's answer will be correct, or that the agent will do what you expected it to do.

Some places do not allow parts of this to be excluded. Where that is true for you, this clause applies only as far as your law allows, and your statutory rights are untouched.

13. Limitation of liability

To the fullest extent the law allows, neither side is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost goodwill or lost or corrupted data, however it arises.

Our total liability to you will be capped. The figure is not settled in this draft and will be stated in the reviewed terms, together with how it is calculated.

Nothing in these terms limits liability that cannot be limited by law. That includes liability for death or personal injury caused by negligence, and for fraud.

14. Termination

You can stop at any time: cancel your subscription and delete the app. We will delete your account data on request, as described in the privacy policy.

We can suspend or close an account that breaks these terms or the acceptable use policy, that is being used to harm someone, or that we are required to act on by law. Unless the law stops us, we will tell you why and give you a chance to put it right where the breach can be put right. If we close a paid account for a reason that is not your breach, we refund the unused part of your period.

The clauses that are meant to outlive the agreement do: your content, our intellectual property, the disclaimer, the liability cap, and governing law.

15. Governing law

The governing law and the courts that would hear a dispute are not settled in this draft, because the contracting entity is not settled either. The reviewed terms will name both.

Whatever they turn out to be, if you are a consumer you keep the protections and the local courts that your own law gives you. A choice of law in a contract does not take those away.

16. Changes to these terms

We will update this page as the product changes. If a change touches how billing works, what we process, or what you are responsible for, we will tell account holders before it takes effect and change the date at the top. Carrying on using the service after that date is how you accept the new version; if you would rather not, cancel and we will refund the unused part of your period.

Until the reviewed version replaces this one, treat every clause above as a draft.

17. Contact

Questions about these terms go to hello@airbubble.io, or through support. If something here is unclear or reads as though it is hiding something, say so. This draft is public so it can be argued with.