Acceptable Use Policy

At a glance

Three things that decide most of the answers below. Almost every rule on this page is one of these three applied to a particular situation. If you are unsure about something the clauses do not name, work it out from here.

The screen you show him is yours to show

Holding the talk keys (fn control on a Mac, Ctrl Win on Windows) sends a screenshot of your display to our servers. You are the one deciding that the material in it can leave your computer.

Consent belongs to the people in the room

The Notetaker records because you started it. Telling the other people in the discussion, and getting their agreement, is your job. The app reminds you each time and gives you a notice to share, unless you turn them off, but it does not ask anyone on your behalf.

The agent acts as you

Once you ask for a task, the clicks and keystrokes come from your account, on your machine, with the permissions you granted. What it does, you did.

1. What this policy covers

This policy applies to the AirBubble app for macOS and Windows, the servers the app talks to, and this website. It is part of the terms of service, so breaking it is a breach of those terms.

It applies to you, and to anyone who uses your account or uses AirBubble on a computer you administer. Where this page and the terms disagree on a question of use, this page wins.

In this policy, StackAdroit LLP, we and us mean the company that makes the app and runs the servers it talks to. StackAdroit LLP is a limited liability partnership registered in India. Its LLP identification number (LLPIN) is ABC-0736. Its registered office is at 227, Sector D, CAT-Rau Road, Rangwasa, Treasure Fantasy, Indore, Madhya Pradesh 453331, India.

2. The rule the rest of this comes from

AirBubble does three things that touch the world outside your own head: it reads your screen when you ask and during a walkthrough or agent task you start, it turns what you say into text while the keys are down or while a recording or voice conversation you started runs, and it clicks and types in other apps when you ask it to. Each of those is something you can already do at your own keyboard. The app does it faster, out loud, and with a model in the middle.

So the rule is short. Use it on your own machine, in your own session, on material you have a right to look at, and with the agreement of anyone else it involves. Every clause below is that rule applied to a case where people get it wrong.

3. Other people's screens and sessions

The screen reader and the agent are not surveillance tools, and using them as one is a breach of this policy. You may not:

• run AirBubble on a computer, or in a user session, that belongs to someone else, without that person knowing it is there and what it does;
• hold the chord over a screen that is not yours to read material that was not shown to you: a colleague's display, a shared monitor, a projector, a device left unlocked;
• install it on a device you hand to an employee, a family member or a student in order to watch what they do on it;
• use it during a remote support session on someone else's computer without telling them that a frame of their screen is being sent to a model to produce the answer;
• ask someone to share their screen with you and then read it with AirBubble without saying that is what you are doing.

If you deploy AirBubble across an organisation's computers, the people using those computers must be told it is installed, that it reads the screen on a held chord, and that the agent can act in their apps. Deploying it quietly to observe staff is exactly the use this policy exists to forbid. The app has no capture-hiding and no process-hiding, precisely so that nobody can be watched by it without seeing it on their own display.

4. Recording a discussion

The Notetaker records when you start it, and stops on its own after eight silent minutes. You start it with the one-tap card it offers, or on a Mac with Command + Option + N. Whether recording a particular discussion is lawful depends on where each person in it is sitting and on who has agreed. That is yours to settle before you start it, and the terms make you responsible for it. Unless you know the law of every place involved allows less, treat every discussion as needing everyone's agreement.

You may not use the Notetaker to:

• capture a conversation, a call or a meeting without the consent of the people in it, where their consent is required by the law that applies to them or by any reasonable reading of the room;
• record a discussion you are not a participant in, including one happening near you or audible through a wall, a phone or an open door;
• leave a session running after the people who agreed to it have left, or after the part they agreed to has ended;
• record a conversation that is privileged or confidential to someone else where you are not the one entitled to keep a record: legal advice, medical consultation, a disciplinary meeting.

Each time a recording starts, the app reminds you to let everyone know and offers a short notice to paste into the meeting chat, with a link to our notice for the people in it. Both are on unless you turn them off in Settings. It shows that it is recording until it stops. It does not announce the recording itself: tell people before you start, and stop if anyone objects.

5. What you may not ask the agent to do

The agent acts only on a task you ask for, and asks you once before a step it recognises as sending, posting, submitting, deleting, accepting or installing something. Working directly on your screen is on unless you turn it off. Switching Let Bubble act off stops a task already under way. Your request decides whether the agent may act at all. It does not decide whether what you ask it to do is allowed. This clause does.

You may not use the agent to:

• get past a login, a paywall, a licence check, a rate limit or any other access control, whether by guessing, by reusing a credential, or by repeating an attempt until it succeeds;
• collect data from behind an authentication you were not given, or at a volume or speed that the service you are collecting from prohibits;
• automate a service whose terms forbid automated access. If a service says not to script it, that is the answer, whether or not scripting it would work;
• create accounts in bulk, submit forms in bulk, or manufacture activity that is meant to look like it came from many separate people: votes, reviews, sign-ups, applications, queue places;
• complete something that exists because a person is supposed to be present: an identity check, an exam or assessment, a legally binding acceptance, a CAPTCHA or any equivalent test;
• act on an account that is not yours, or on behalf of a person who has not asked you to.

Asking for a task, or saying yes when it asks before a step, is not permission from the service on the other side. It says you want it to happen; it does not make the action allowed where it was not.

6. Credentials and unauthorised access

Screens hold secrets. A password manager left open, an API key in a terminal, a one-time code in a notification, a customer record in a support tool. A screen reader is a fast way to collect those, and collecting them is forbidden here.

• Do not use AirBubble to read, transcribe, store or reuse passwords, keys, tokens, recovery codes or card numbers that are visible on a screen you are not entitled to be reading.
• Do not point it at an unlocked session belonging to someone else to gather what they happen to have open.
• Do not use anything it reads or transcribes to reach a system, an account or a dataset you do not have permission to reach.
• Do not use it to probe, scan or map infrastructure that is not yours, or as a step in an intrusion of any kind.

Security testing against systems you own or have written authorisation to test is fine, and so is using the app while you do it. The distinction is authorisation, and it is yours to hold.

If a frame catches a secret by accident, treat it the way you would treat any other accidental disclosure and rotate it. The privacy policy describes what happens to that frame: it is used for the turn and is not stored as an image afterwards.

7. Harming people

You may not use AirBubble, or anything it produces, to:

• harass, stalk, threaten, defame or intimidate anyone, or to help someone else do so;
• build a picture of a particular person from screens, calls or documents they did not share with you: where they are, what they are working on, who they talk to;
• impersonate a real person or organisation, or produce material designed to be mistaken for something they wrote or said;
• generate material that sexualises children, incites or celebrates violence, or encourages someone to hurt themselves;
• develop weapons, malicious software, or techniques whose purpose is to compromise systems belonging to other people;
• run a fraud or a deception: fake documents, fake identities, fake support desks, or anything whose success depends on the other person being wrong about who they are dealing with.

8. The service itself

Our servers are small and they are shared. Do not use them in a way that degrades them for other people, and do not try to route around how they are meant to work.

• Do not send traffic that no person is producing: scripted loads, replayed turns, synthetic sessions or anything designed to talk to our servers on its own.
• Do not work around rate limits, account limits or region restrictions, including by spreading use across several accounts.
• Do not share one account between several people, or pass account credentials to anyone else.
• Do not reverse engineer the app to extract the credentials it uses to reach our servers, call our vendors directly through our keys, or bypass the account system.
• Do not attack, overload or attempt to break our servers. Testing our own security is welcome through the process on the security page, and nowhere else.

9. Fair use

Every plan has a daily limit on talking, dictation and notes: up to 100 credits a day on Free, 300 on Pro and 1,200 on Max. Tasks count against the month only.

When you reach the day’s limit or the month’s credits, what uses credits pauses until the next day or until your plan renews. The app tells you when it comes back.

A pause never moves you to a lesser model, and nothing you have recorded or written is touched.

On a busy day Free can also pause for everyone until midnight UTC.

Scripts or automation driving the app, sharing an account, and reselling are not fair use on any plan. See The service itself and Reselling and redistribution.

10. Reselling and redistribution

What AirBubble produces for you is yours. Use the answers, the notes and the transcripts for your own work, including work you are paid for, and publish them if you want to. What you may not do is stand a business up on top of the service itself.

• Do not resell or sublicense access to your account, or provide AirBubble's answers to other people as a service of your own, with or without charge.
• Do not wrap our servers in another product, embed them in another application, or expose them through an interface of your own.
• Do not extract output systematically, whether in bulk, on a schedule or by automation, in order to build something that stands in for the product.
• Do not use the output to train, fine-tune or evaluate a model intended to do what AirBubble does, or to assemble a dataset for that purpose.

Writing about the product, comparing it, reviewing it, or showing what it did for you is none of these things and is welcome.

11. Your screen is your responsibility

Before you hold the chord, what is on your screen is under your control. When you hold it, a screenshot of that screen goes to our servers and on to a model vendor, and what you said goes to a transcription vendor. The privacy policy names each one and what they receive.

Some of the material in front of you is covered by an obligation you owe someone else: an employer's confidentiality rules, patient records, client files, material held under a contract or a court order. You are the one deciding whether that obligation allows a frame of it to leave your computer. Where it does not, do not hold the chord in front of it. Quit the app or lock the screen if that is simpler.

AirBubble holds no sector certification and we do not currently sign agreements covering regulated categories of data. Until that changes and this page says so, do not use it on material whose handling requires one.

12. How we enforce this

Start with what we can actually see. We hold your account details and usage records. Our servers keep none of your content, so we cannot read your conversations. The profile and settings you keep with your account are the exception, and we look at them only to deal with a specific report.

When we believe this policy has been broken, we take the smallest step that stops the harm, roughly in this order:

1. we get in touch and ask what is happening;
2. we turn off a capability, most often Let Bubble act, the switch that lets him act for you, and leave the rest of the account working;
3. we suspend the account while the question is resolved;
4. we close it.

We will tell you which step we took and why, unless the law stops us from saying. Where the breach can be put right, we will say what putting it right looks like and give you the chance to do it.

Two things move faster than that order: a use that puts someone in immediate danger, and a use that is breaking the service for other people. For either, we may suspend first and explain afterwards.

If we get it wrong, say so by replying to the message we sent, or by writing to abuse@airbubble.io. A person reads every appeal. Where we were wrong we restore the account, and for a paid account we closed wrongly we refund the time it was down.

13. Reporting abuse

If someone is using AirBubble against you or against somebody else, write to abuse@airbubble.io. It helps to include what happened and when, any account or email address you can point at, and anything that shows it: a message, a recording you are entitled to hold, a description of the session.

If you think AirBubble is running on a machine you use without your knowledge, tell us and we will act on it. The overlay is an ordinary window, it appears in recordings and screen-shares, and the app lists itself among your running applications like any other, so it can be found on the machine itself. There is no hidden mode for it to be in.

A security flaw in our software is a different thing from misuse of it. Report that through the process on the security page, which sets out how we respond.

We are not an emergency service. If someone is in immediate danger, contact your local emergency number first, then tell us.

14. Changes to this policy

We will change this page as the product grows abilities it does not have yet. When we do, the date at the top changes. If a change restricts something that was previously allowed, we post it here at least 30 days before it takes effect, and we keep every earlier version and will send you any of them on request.

15. Contact

Reports of misuse: abuse@airbubble.io. Questions about whether something you want to do is allowed: hello@airbubble.io, or the support page. Asking first is always cheaper than being suspended for guessing wrong, and we would rather answer.

By post: StackAdroit LLP, 227, Sector D, CAT-Rau Road, Rangwasa, Treasure Fantasy, Indore, Madhya Pradesh 453331, India.