Something’s not working. Let’s fix it.
Your email goes straight to the people who build AirBubble. No ticket queue, and no bot sending you back to this page.
Most problems have a quick fix below. If yours does not, send us the details and we will take it from there.
We have not posted a response time yet, and we will not promise one until we can keep it.
Three places, depending on what you need.
Two of them beat us to it, because the answer is already written down. The third is a real person.
Write to us
Bugs, questions, anything the page below does not cover. hello@airbubble.io
See what is new
Something that broke last week may be fixed today. The release notes show what it does now and what is still to come.
Installing and permissions
The waitlist page walks through first launch and what each permission is for. Your privacy is covered in the trust centre.
Try these first
The eight most likely hiccups, and the fix for each one. Start at the top and work down.
Keep holding. Press fn ⌃ together, hold them while you speak, and let go when you are done. A quick tap does nothing on purpose, so it never listens on its own.
Still nothing? Accessibility was probably switched on after AirBubble opened. Quit it, open it again and try once more. Also check that no other app uses the same keys. And if your words land as text in a field, you are holding fn ⌥, the dictation keys.
Your Mac only picks up an accessibility change when the app next opens. Quit AirBubble fully and reopen it. If the switch in System Settings › Privacy & Security is already on, turn it off and on again, then reopen the app. After an update, macOS sometimes hangs on to an old entry.
Check all three while you are there. Screen Recording lets it see your screen when you ask. Accessibility lets it point and act in your apps. Microphone lets it hear you. Each one is explained on the waitlist page.
A spoken answer with no marks is nearly always screen recording. Without it, Bubble cannot see your screen, so all he can do is talk. Grant it in System Settings › Privacy & Security, then quit and reopen AirBubble.
If the permission is on, check your other screen. Bubble works on the screen your pointer is on, so with two displays the answer can land on the one you were not looking at.
When he is resting there is nothing to see, on purpose. Hold the keys and he drops right out of the notch.
If nothing appears and you hear nothing, AirBubble is probably not running. Open it from Applications and try again. No notch on your Mac? He lives in the same spot at the top of your screen.
Check your sound output first. In System Settings › Sound, make sure the selected device is the one you are listening on. Headphones that connected halfway through an answer are the usual culprit.
AirBubble needs an internet connection to talk. If yours dropped partway through, the marks can land while the voice never arrives. Ask again once you are back online.
Your words land wherever you are typing at the moment you let go of fn ⌥. Click into the field first, then hold, speak and let go without clicking anywhere else. If a notification or a search box grabs your cursor while you hold, it takes the text with it.
If nothing arrives at all, check accessibility. That is the permission that lets AirBubble type into other apps. Grant it, then quit and reopen AirBubble.
There are two ways to start. Press ⌘⌥N for a blank recording right away, or tap yes when it offers to take notes. If neither works, check the microphone permission in System Settings › Privacy & Security.
If a session seems to have vanished, it probably ended by itself. The Notetaker stops after eight quiet minutes, so it never records an empty room.
Doing things for you takes your go-ahead, on purpose. Check that it is switched on in settings and that accessibility is granted, then say yes when it asks before a task. Until then, it shows you how instead.
And if it is ever doing something you did not mean, switch it off. It stops right away, even mid-task. The trust centre explains how you stay in control.
Send these, skip the back-and-forth.
A one-line report gets a question back. Put these in your first email and our first reply can be the fix.
What happened
What you were doing, in one sentence
Tell us what you asked for and what you got back. One sentence of each is plenty.
Which keys you held
Asking with fn ⌃, dictating with fn ⌥, or taking notes with ⌘⌥N or the Notetaker card. Knowing which one gets us to the fix faster.
The app you were using
Name the app you were working in when it happened. It is often the quickest clue.
Every time, or once
If it keeps happening, the steps that bring it back. If it happened once, roughly when.
The Mac it happened on
Your macOS version and Mac model
You will find both under Apple menu › About This Mac.
Which permissions are granted
Check Screen Recording, Accessibility and Microphone in System Settings › Privacy & Security. A missing one explains most problems on this page.
A screen recording, if the problem is visual
Bubble shows up in recordings like everything else, so a short clip shows us exactly what happened. Send only what you are comfortable sharing, since it captures your whole screen.
Once AirBubble is out, we will show you here how to find your version number.
The button below opens an email with those questions already in it. Fill in what you can and delete the rest. A half-filled template still beats a paragraph.
We can’t see your Mac. We won’t ask.
Nobody on our side can watch your screen or do anything on your Mac. Bubble only looks when you ask, and you decide what to send us.
No one from AirBubble will ask you for your password, a payment detail or a code from a message. If an email claiming to be us does, it is not us. Forward it to hello@airbubble.io and delete it.
Your two shortcuts, one more time.
Both start with fn, and you hold them while you talk. If you meant to ask and got typed text instead, you are holding the other one.
Send it over. We will sort it out.
Write to hello@airbubble.io. Not on the waitlist yet? It gets AirBubble first.